The outsourcer, or managed service provider (MSP), plays an essential role in the field of information technology and IT management. It provides a full range of managed IT services to meet your specific needs, outsourced or not.
Kappalys assumes responsibility for the management, monitoring and maintenance of your IT systems. Our goal is to ensure the proper functioning of IT infrastructures, minimizing downtime and guaranteeing the security and availability of systems. Kappalys brings its expertise, responsiveness and availability to solve IT problems and improve the overall performance of your IT systems.
Proactive monitoring and maintenance in order to detect potential problems before they become critical. Preventative maintenance ensures systems are up to date and running optimally.
Technical support to users. First line of contact for support requests and resolution of common issues. Coordination with other suppliers if necessary.
Information security to protect company systems and data. This may include managing firewalls, anti-virus, regular data backups, and strict security policies to prevent security breaches.
Managing updates and licenses Kappalys ensures software is up to date with the latest features and security patches.
Strategic technology planning and development of a long-term IT strategy.
